![](https://interreg-danube.eu/storage/01J5Z9SFFN2ZJA3374QDPKVGDC.png)
Bratislava Integrated Transport Gathers User Feedback for Mobile App Redesign
Bratislava Integrated Transport (BID) has launched a survey to assess user needs as options like biking and walking. The initiative aims to integrate complementary shared mobility services and new ticket options in the mobile app IDS BK.
The survey is a key step in a complete app redesign aimed at making it more interactive and user-friendly. The planned improvements are expected to align with customer expectations and demands, ensuring that the new features meet the daily needs of commuters.
The development and testing of these new services are being carried out as part of the Active2Public Transport project, which is supported by the Interreg Danube Region Programme and co-funded by the European Union.
![banner](https://interreg-danube.eu/storage/content_section/01J5ZA3CCYH4G9KPH0BH5FFF0N.jpg)
Photo: © BID
The app’s current offerings include prepaid travel cards, single-journey tickets with a 10% discount, virtual bus stop boards, route maps, and timetable information. The anticipated update will not only maintain these features but will also add new mobility options and integrated ticketing solutions, making it easier for users to switch between various modes of transport across the region.
As the operator of the app, BID remains committed to enhancing the travel experience for commuters, and this survey marks a crucial step toward that goal. By listening to user feedback, BID aims to deliver an app that truly meets the evolving mobility needs of the Bratislava region.
Text and photo: © BID
01/09/2024
By Jitka Vrtalova
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